Customer care
Shipping & tracking
Processing time
Orders are prepared within 1–2 business days. You will receive a confirmation email with a tracking link as soon as your parcel leaves our warehouse.
Delivery times & costs
- Portugal (mainland): 2–4 business days — €3.90, free over €40.
- Europe (EU): 4–8 business days — €7.90, free over €60.
- Rest of the world: 7–15 business days — calculated at checkout.
Tracking your order
Use the tracking link in your shipping email to follow your parcel in real time. If it hasn't moved for more than 5 business days, contact us and we'll look into it.
Customs
Orders shipped outside the EU may be subject to import duties and taxes, which are the responsibility of the recipient.